Road emergency 112 · Ambulance 108

IVRCL Chandrapur Tollways Limited

Road safety and emergencies

Who to call, and what to do if you break down or come across an accident.

  • 112Police, fire and ambulance
  • 108Ambulance (Maharashtra Emergency Medical Services)

In an emergency

Call 112. It is the single emergency number for police, fire and ambulance in Maharashtra and the rest of India. For an ambulance only, you can also call 108. Both calls are free.

Tell the operator which direction you were travelling and the nearest town or village. If you can see a kilometre stone, read out the number on it.

If you break down

Where to stop and wait after a breakdown The vehicle is pulled onto the left shoulder with its hazard lights on. A warning triangle is placed at least 50 metres behind it. Everyone waits off the road, on the verge, back from the vehicle. Traffic Warning triangle At least 50 m Hazard lights on Wait here, off the road Shoulder Verge
Where to stop and wait after a breakdown Triangle At least 50 m Wait here
  • Pull as far to the left as you can, onto the shoulder if there is one, and switch on your hazard lights.
  • Put out a warning triangle at least 50 metres behind the vehicle.
  • Get everyone out on the side away from the traffic, and wait well off the road. Do not stand behind or beside the vehicle.
  • Do not try to repair the vehicle on the carriageway.
  • If the vehicle is in a traffic lane and cannot be moved, call 112.

If you come across an accident

  • Stop only where it is safe, well clear of the accident, with your hazard lights on.
  • Call 112 and give the location.
  • Do not move injured people unless they are in immediate danger, for example from fire.

Section 134A of the Motor Vehicles Act, 1988, and the Good Samaritan rules made under it protect anyone who helps an accident victim in good faith. They cannot face civil or criminal action if the victim is hurt or dies because of something they did, or did not do, while helping, and no one can make them give their name or other personal details.

Driving on this road

  • Heavy trucks use the road day and night. Give them room, and on the two-lane section overtake only where you can see well ahead.
  • Near villages, expect tractors, bullock carts, cyclists and people on foot, many without lights after dark.
  • Cattle cross the road and sometimes rest on it, especially in the evening.
  • In the first rain after a dry spell the surface is at its most slippery. Slow down.

Report a hazard or defect

Debris in a lane, a damaged barrier, a missing sign or a vehicle left without lights can all cause an accident. If there is immediate danger, call 112.

For anything else, email cirp.ivrcltollways@gmail.com. Please include:

  • where it is: the nearest village, or the number on the nearest kilometre stone
  • which side of the road, or which direction you were travelling
  • what you saw, with a photograph if you took one safely

You can also report potholes on Public Works Department roads through the department’s toll-free complaint lines for the Nagpur region (Chandrapur district) and the Amravati region (Yavatmal district). The numbers are on the Public Works Department website, under grievance redressal.